As I found out adequate technology exists to deliver more than 35/35 Mbps. I just want Verizon to deliver wirelessly what they deliver by ethernet. Walls, a microwave, a fish tank or a mirror could be interfering.” When I inform them that the laptop is just two feet from the router when I do the speed tests they say “We don’t guarantee the wireless speeds.” This, I discovered, is Verizon’s cop-out excuse that they teach all their representatives to repeat. Every time I call customer service they tell me: “You might be too far from the router. The results are the same: maximum 24 Mbps wireless download speed. No other electronic equipment was anywhere near the router and our laptops except for the desktop computer.Īfter complaining to Verizon’s technical department, they sent me another 9100EM router. Not once did he get more than 24 Mbps even though both of our laptops were less than three feet from the router. So the technician disconnected the ethernet and checked the wireless speed at a couple different sites. However, I told him that I use a laptop so that I can use it wherever I want and not have to connect to an ethernet cable. Throughput through ethernet is above the 35 Mbps I’m paying for. So he brought his laptop in and connected it to the ethernet and got between 38-43 Mbps. I have a Dell 1558 Studio that is less than a year old. He said it was probably something on my laptop that was slowing things down. I complained about this when the installing technician was still at our home. However, if you subscribe to their 35/35 Mbps plan you’ll likely only get 25 Mbps maximum wireless download speed. If you subscribe to a plan with 25 Mbps or less download speed you’ll likely get close to that through their Westell 9100EM wireless router. Here’s a quote from a letter we just received: “And FiOS internet is the fastest, most consistent and most reliable in America.”Ĭalled them and heard their recording? They brag about how the FCC confirmed their fast internet speeds. I decided to pay extra to get 35/35 Mbps service and Verizon is not delivering it wirelessly. My wireless download throughput has never been higher than 24 Mbps. Is it close to 35 Mbps download speed and 35 Mbps upload speed? If not, then you probably have the same problem that I do. If you are paying for 35/35 Mbps internet service, go to sites like or and see how fast your wireless internet connection is. Are you paying for 35/35 Mbps internet speed but getting less than 25 Mbps wirelessly?
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